Crowd control is a rich concept that involves everything from controlling crowds at a small community centre to the large stadium. At either end of the spectrum, crowd control security companies come into action to ensure a healthy and safe environment for larger gatherings.
Crowds tend to run thick at airports, shopping malls, sports stadiums, amusement parks. Even smaller outlets, like retail or grocery stores, become chaotic and congested at peak hours. And if there are no successful crowd control management techniques used, the result extends from unpleasant to dangerous. That’s where a little expertise comes in handy that goes a long way to create and restore a pleasurable experience for the people.
Go for Crowd control security companies that specialize in public safety solutions and ensure that the event with a large volume of people run smoothly and safely.
Following are the six key steps involved in the planning of a huge event, whether it’s an exhibition, music festival, enthusiast convention or tourist attraction. Let’s check out –
Crowd management is an integral part of running a safe, enjoyable event, and that is even considered in the early stages of planning. If you are the organizer of the event, you should not plan the entire event on your own, especially if you’re not clear with the insights of the event.
Consider these key figures for your organization that includes: management/heads of department/team leaders, event suppliers, the venue owner (if it’s not you), local authorities, emergency services, local transport providers, neighboring businesses and other third-parties if it may get affected by your event.
Understanding your crowd
Depending on the nature of your event, you need to work out how many attendees you are expecting. Base your crowd estimates from the previous events turned out, advance ticket sales, or even by the people attending similar events.
Your event venue should have a maximum capacity, to accomodate people queuing outside to get into the event. If in case your event reaches its capacity limit, you should have a plan B to manage these excess numbers. Assure that your venue is accessible for everyone out there, rich with facilities, safe travel routes, even for wheelchairs and children.
Assessing the risk
Assess the potential risks at the event involves a legal requirement from malfunctioning equipment to fire and terrorism threats. If you are considering the risk generated by the crowd itself, it is not always straightforward.
Health and safety risks are mainly associated with crowd movement. You need to identify ways to safely manage the flow of a large volume of people when they gather or exit from one location. You might consider a layout of the space through staggering the entry process, arranging concrete or plastic barriers to keep pedestrians and user vehicles separate, fencing to keep emergency access routes clear, employing curators to supervise entry and exits to keep the flow of guests moving, navigating people away from areas likely to cause bottlenecks, ensuring all walkways are well lit, and following the pathway between main attractions clear from obstacles.
Communicating with the crowd
The most effective method is to communicate with your crowd/attendees who are going to be present at your event.
Displaying prominent signage will be the easiest way to communicate the key information to your guests, either using print media or online media. Try positioning these signs to make them visible from afar, avoiding crowd gathering to read what the signage says. Whether on signs or printed promotional material, provide your attendees with access to event maps. Include any accessibility issues and mark these out clearly on the map that will make them unsuitable for certain attendees.
Communicating with your team
Get a clear line of communication between your team members around the venue. Communication is the key, particularly in the case when large masses are difficult to manage. At a smaller venue, mobile phones and messages will be adequate, but at the larger venue, two-way radios are the most reliable method of communication.
Use a formal language and procedure throughout the event so that all the information is communicated effectively between the team members. Come up with private codes or names that you and your team will use to make sure there is no confusion. Additionally, consider keeping one line for emergency use.
When your event ends, you simply review how the event was with your team. It is essential to discuss the whole event including initial planning, strategies, and execution, it may be a considerable benefit to you and your team members. Always meet with team leaders and any key witnesses if there is any particular issue.
Evaluate the whole event with which approach worked well and which one can have been improved, make notes that you can refer to the next event. At the end of the event, whether it’s an evening, a weekend or an entire season, resist the urge to pack up and go home.